Terms & Conditions

Cancellation policy

At roottorise, I operate cancellation policies depending on your booking type. If you have booked and can no longer attend, please endeavour to cancel prior to the windows outlined below. As a small business, I must honour this policy to ensure the classes and events remain sustainable and out of fairness for both clients, collaborators and venues.

I hope the below information is understandable and fair.

Yoga class/Private session cancellation policy: 24hrs.
If cancelled 24hrs before the class/session start time then you will get a full refund/class pass credit return or for privates block booking, the session will not count as part of your block.

Event cancellation policy - workshops & mini retreats: 72hrs.
If cancelled 72hrs before the event start time then you will get a full refund.

Event cancellation policy - stay away & day retreats: these larger events have their own staggered cancellation window, please see your specific events t&c’s on your booking form.

Course cancellation policy: 48hrs.
If cancelled 48hrs before the course start time then you will get a full refund.

Reiki treatment cancellation policy: 48hrs.
If cancelled 48hrs before treatment then you will get a full refund/transfer.

If cancelled after these windows:
no refunds or transfers or you will lose your class pass credit.

I appreciate that emergencies crop up and life unfolds in unexpected ways, I will handle this on a case-by-case basis - please email bells@roottorise.uk.